Refund policy

Shipping

• Flat Rate: $9 on all orders under $75.

• Free Shipping: Automatically applied at $75+.

• Processing Time: 1–3 business days. You’ll receive a tracking email once your

order ships.

• Carrier: All orders ship via USPS.

Delivery Issues

If your tracking shows delivered but you can’t find your package:

1) Please allow 24 hours — USPS may occasionally mark a package delivered early.

2) Check with neighbors or your building management.

3) If it’s still missing, contact USPS directly with your tracking number for the fastest

resolution.

If the issue remains unresolved after contacting USPS, email us at

contact@houseofnivrek.com with your order number — we’ll do our best to help.

Returns & Exchanges

We encourage mindful purchases, as our products are handcrafted in small batches.

• Eligibility: Candles, wax melts, and apparel must be unused/unworn, in original

packaging/with tags, and returned within 14 days of delivery.

• How to Start: Email contact@houseofnivrek.com with your order number. In

most cases, we’ll send you a prepaid return label. In some cases, the cost of return

shipping may be deducted from your refund.

• Refunds: Issued to your original payment method. Store credit is available upon

request. (Shipping charges are non-refundable.)• Exchanges: We’re happy to exchange your order for another scent or size within

the return window.

Damaged or Wrong Items

• If something arrives damaged or incorrect, snap a photo of the item and box and

email contact@houseofnivrek.com within 7 days. We’ll send a replacement or

refund right away.

Gift Returns

• Returning a gift? We’ll provide store credit so you can choose something you’ll

truly enjoy.

Final Sale

• Gift cards and limited-release items marked Final Sale cannot be returned or

exchanged.